Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Afterpay for qualifying orders.

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.

Orders can be cancelled or modified within 2 hours of placement. After that, the order enters our fulfillment process. Please contact customer service immediately if you need to make changes.

Yes, all our lab-grown diamonds come with IGI or GIA certification. Natural diamonds over 0.30ct include certification from reputable gemological laboratories.

Lab-grown diamonds are chemically, physically, and optically identical to natural diamonds. They're created in controlled laboratory conditions, making them more affordable and environmentally sustainable.

We work with 925 Sterling Silver, 10K, 14K, and 18K Gold (Yellow, White, Rose), and Platinum. All metals are ethically sourced and nickel-free.

Absolutely! We specialize in custom designs. Schedule a consultation with our design team to bring your vision to life. Custom pieces typically take 2-6 weeks.

Most rings can be resized within 2 sizes up or down. Complimentary resizing is available within 30 days of purchase. Contact us for specific sizing questions.

Yes, we offer complimentary engraving on most jewelry pieces (up to 20 characters). Engraving adds 3-5 business days to processing time.

Standard shipping takes 4-10 business days within the US. Express (2-3 days) and overnight options are available at checkout.

Yes, we ship worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

We offer a 30-day return policy for unworn, unaltered items in original packaging. Custom and personalized items are final sale. See our Return Policy page for full details.

Clean your jewelry with warm water and mild soap using a soft brush. Store pieces separately in a jewelry box or soft pouch. See our Jewelry Care page for detailed instructions.

Yes! Bring your FuegoJewels pieces to our New York location for complimentary cleaning and inspection. We also offer professional repair services.

All jewelry comes with a 1-year warranty covering manufacturing defects. Extended warranties and protection plans are available for purchase.